Eric Kaplan, Owner, National City Mortgage, Beverly HIlls, CA

What services of Cyberverse's are you using?

Just DSL.

How would you describe Cyberverse's customer service?

I used to have DSL service from SBC. The good thing I've found with Cyberverse is that when there's an issue they're out here right away. With a big company as your provider, the response can take longer.

Sometimes, with a lot of employees in the office, you can get viruses on the network. Cyberverse is very quick about getting someone out to fix it. We changed offices recently, and David was out here all day helping us get up and running at the new location. It's very rare to find that kind of commitment in the business world today.

Because they're a smaller company, each client counts more to them. They're more hands-on than a large corporation would be.

Is there anything else about Cyberverse that you think someone looking for DSL service should know?

I'd just say that since I've been using them I've rarely had problems, and when I have had problems they've been there very quickly to help. I won't switch from them, that's for sure. I'm glad they're around, and I hope they stay around.

How long have you been a Cyberverse customer?

Four or five years.

What services of theirs are you using these days?

We use Cyberverse for DSL service currently, though we're thinking about upgrading to a T-1. We have somewhere in the neighborhood of 15 machines connecting to the Internet via DSL. We also use about 30 static IP addresses.

How would you characterize your experience with Cyberverse?

Absolutely fabulous. Their service has been great.

What do you like most about being a Cyberverse customer?

Because we're using the DSL all the time during working hours, we know right away when there's a problem. When that happens, the people at Cyberverse are very good about keeping us up to speed on exactly what kind of problem it is and how long a fix will take. Usually it's something that can be fixed quickly, like a router that has gone bad, or something that's out of their control at the telephone company. Whatever it is, though, it's nice to have people who will keep you informed.

What sort of firm is Heller Capital Resources?

We're a financial planning firm. We do a lot of stock portfolio management.

What services of Cyberverse's do you use?

Sometimes we use their tech support services, but not very often. Mostly, we have about 10 workstations that are connected to the Internet with their DSL service.

How long have you been using Cyberverse DSL?

It probably has been four years.

How would you describe the customer service you get from Cyberverse?

Well, I'm one of those customers you might call a "squeaky wheel." [laughs] Our workday coincides with the New York financial markets. We're doing trades early in the morning, and we just can't afford to be down. We're very time-sensitive.

They made sure I had contact numbers to reach them whenever I needed them, and I use those numbers. I've had to wake them up at 6:00 a.m. more than once, but they're very polite about it, which is shocking. Whatever the problem is, they deal with it. Their attitude is great. You can tell they are really customer-service oriented.

Have you ever considered using a larger company for your DSL service?

You know, it's funny. I've sometimes thought about it. They're basically providing the DSL service to us through Verizon, and I've thought well, why even go through Cyberverse when I can just deal directly with Verizon? But the thing is, Verizon is such a humongous company that they could care less about me. If there's a problem, they'll get to it when they get to it, and they don't really care if my company is falling apart in the meantime.

With Cyberverse, even if they can't fix it, they care. So I guess that's why I'm happy to pay for their services. Many times when we've had a problem, that problem has turned out to actually be a Verizon problem. If I had to stop everything I was doing to deal with Verizon every time there was a problem, I'd go insane. I don't have time to mess with them. But Jay, and the other people at Cyberverse, do. It's what they do. So they can take all the pressure on themselves to sit on the phone and bang on Verizon. I can go on to other things, and not have to worry about it.

Is there anything else you would say about Cyberverse?

It's been a great experience being their customer -- or I wouldn't be with them.